Your privacy is not just a formality at cuci44. We take the protection of your personal data seriously and ensure that every piece of information you share with us is handled responsibly, securely, and transparently.
PRIVACY POLICY SUMMARY
Six core pillars of personal data protection that we uphold across every aspect of cuci44's operations
All data transmitted between your device and cuci44's servers is encrypted using 256-bit SSL — the same standard used by Malaysia's major banks. No third party can intercept your communications.
Your data is stored on protected, strictly segregated servers accessible only to authorised cuci44 staff. All access is logged and continuously monitored.
Cuci44 never sells, rents, or trades your personal information to any third party for marketing or commercial purposes. Your data is not our business product.
You have the right to access, correct, or request deletion of your personal data at any time. cuci44 fully respects the rights granted to you under Malaysia's Personal Data Protection Act (PDPA).
Cuci44's Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations in force from time to time.
In the event of any security incident involving your data, cuci44 is committed to notifying you within a reasonable timeframe and taking immediate remedial action.
How your information is handled from start to finish
Cuci44 collects your personal information based on the principle of minimum necessity — we only gather what is strictly required to deliver quality services and meet legal obligations. Below are the categories of information we collect and the reasons for doing so:
When you register a cuci44 account, we require the following information:
To process deposits and withdrawals, cuci44 records:
Security Note: cuci44 does not store credit card numbers or full payment details. All transactions are processed through licensed, secure third-party payment gateways.
Depending on your account level and transaction volume, we may require:
The cuci44 system automatically records the following technical information whenever you use the platform:
| Data Category | Primary Purpose | Legal Basis |
|---|---|---|
| Registration Data | Creating & managing your account | Service contract |
| Financial Data | Processing transactions | Contractual obligation |
| KYC Data | Identity verification & compliance | Legal obligation |
| Technical Data | Platform security & improvement | Legitimate interest |
| Gaming Data | Customer support & responsible gambling | Legitimate interest |
The information we collect is used exclusively for the following purposes, all of which are directly related to delivering cuci44's services to you:
cuci44's Promise: We will not use your data for any purpose beyond those listed above without first obtaining your explicit consent.
Cuci44 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited situations where we need to share your information:
We share only the necessary data with service providers who help us operate the cuci44 platform, including:
All these service providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.
Cuci44 may be required to disclose your information to the relevant authorities when mandated by Malaysian law, including pursuant to a court order or a lawful request by enforcement agencies.
In cases of suspected fraud, money laundering, or platform security threats, cuci44 reserves the right to share relevant information with the appropriate authorities.
Cuci44 invests seriously in security infrastructure to safeguard your personal data. The following are the technical and organisational measures we have put in place:
Important to Note: While cuci44 takes all reasonable precautions, no security system can be guaranteed 100% foolproof. You also play an important role by keeping your cuci44 account password and login credentials secure.
Cuci44 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is a detailed explanation of how cuci44 uses cookies:
| Cookie Type | Purpose | Duration | Can It Be Disabled? |
|---|---|---|---|
| Essential Cookies | Login, active sessions, security | Session only | No (required for basic functionality) |
| Performance Cookies | Platform usage analytics (anonymised) | 1 year | Yes |
| Functional Cookies | Storing your preferences (language, settings) | 1 year | Yes (will remove preference) |
| Security Cookies | Preventing fraud and cyber attacks | 30 days | No (required for security) |
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect core functions of the cuci44 platform, including the ability to log in and play.
As a cuci44 player residing in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA), guaranteed by cuci44:
You have the right to request a copy of all personal information cuci44 holds about you. Requests are processed within 21 business days.
If any of your information is inaccurate or out of date, you may request a correction and we will update our records within a reasonable timeframe.
You may request the deletion of your personal data, subject to cuci44's legal obligations to retain certain records for a prescribed period.
You have the right to object to the processing of your data for certain purposes, including marketing communications you did not request.
You may request your data in a machine-readable format for transfer to another platform, where technically feasible.
In certain circumstances, you may request cuci44 to restrict the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, please contact cuci44's privacy team by email at privacy@cuci44.ws or via the in-platform live chat. We will respond within 14 business days from the date your request is received.
Cuci44 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout active account + 5 years | Legal compliance & transaction records |
| Financial transaction records | 7 years | Financial reporting & tax requirements |
| KYC & identity verification data | 5 years after account closure | AML requirements & compliance |
| Support communication logs | 3 years | Customer service records |
| Technical log data | 90 days | Technical & security diagnostics |
| Marketing data (if consented) | Until consent is withdrawn | Promotional communications |
Once the retention period has expired, your personal data will be securely deleted or fully anonymised in accordance with industry-standard procedures.
Cuci44 is a platform exclusively for individuals aged 18 years and above. We do not knowingly collect, store, or process personal data of individuals under the age of 18.
All new players are required to verify their age upon registration. cuci44 employs multiple age verification mechanisms to ensure compliance with this requirement.
If You Discover a Breach: If you believe that someone under the age of 18 has registered or is using the cuci44 platform, please contact us immediately at support@cuci44.ws. We will take immediate action to investigate and close the account in question.
Cuci44 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or the way we conduct our business.
When we make material changes to this Privacy Policy, we will:
Your continued use of the cuci44 platform after notification of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account.
If you have any questions, concerns, or wish to exercise your rights regarding cuci44's Privacy Policy, please contact us through the following channels:
| Communication Channels | Details | Response Time |
|---|---|---|
| Privacy Email | Privacy@cuci44.ws | 14 working days |
| Support Email | Support@cuci44.ws | 24 hours |
| Platform Live Chat | Available on the cuci44 platform | Immediate (24/7) |
For requests relating to your PDPA rights, please clearly state "PDPA RIGHTS REQUEST – [Full Name]" in your email subject line to ensure your request is routed to the right team and processed within the stipulated timeframe.